Frequently Asked Questions

Yes! We accept all major credit cards including Visa, Mastercard, Discover, and American Express. We also accept Apple Pay, Google Pay, PayPal, Venmo, CashApp.

For windows we charge by the size of the window pane, how many panes you have, what floor they are on, type of window, and general dirtiness (how long it has been since they were last cleaned).

Yes, we are completely insured. Choosing a company that is insured not only protects your business or home while we are onsite but covers our employees in case they injure themselves while on the job.

That is entirely up to you. Many of our clients leave us with a code or key to let ourselves in and out. If you’d rather be home we will start with the inside so that you can leave if need be when we switch to the outside. For businesses, we can do windows with little to no presence during working hours at your location.

While we are happy to move furniture within reason if there are delicate items you are at all concerned about we ask that these items be moved in advance.

We love pets, but every pet is different with its own unique temperament. If your pet does not do well around strangers we ask that your pet be secured.

This all depends on what you have going on in and around your home. Some landscaping lets off lots of pollen and debris onto the windows. And some families have little ones and pets that like to touch, smear, and lick the glass. For homeowners without these issues every 3 months is a good choice. For those with these issues, our every 2 month service is our most popular residential choice. If you have a commercial property with high traffic then monthly or biweekly maybe the best choice for you. Let us know your needs and we’ll create a customized plan just for you!

This all depends on what package you choose. Our Basic Cleaning offers a dusting of your screens, Deluxe Cleaning includes and dusting of the tracks and washing your screens with soap and water, and finally our Premium package is a deep clean of your tracks with vacuum, soap, and water as well as washing your screens and sealing them with a UV protectant. Let us know what package your prefer and we’ll get you all set up.

We can still work when it rains! We also have a 7 day rain guarantee, that if your windows need to be touched up, we’ll be happy to do it. Generally speaking rain on clean windows does not usually cause spotting, but rain on dirty windows sure does!

The best time to clean your gutters is when they are dirty and filled! Overfilled gutters can cause water to not drain properly which can cause foundation issue, rotting wood trim, leaks that can come into your home, and damaged heavy gutters that pull away from your home. That being said if you are regularly maintaining your gutters the best time is in the winter after all the leaves have fallen i.e. January and February and the summer after the pollen and flowers have shed i.e. July and August.

We charge for gutters by the linear foot. Our rate varies depending on what story the gutters on and if they have gutter guards or leaf guards on them.

Normally we would be able to remove the debris from your gutters and downspouts and flush them there after but when leaf/gutter guards are present we have to uninstall your gutter guards before we clean the gutters and reinstall them after which requires double the amount of labor and time.

One of Aqua Window Cleaning specialties is post construction window cleaning. Post construction window cleaning takes a level of expertise that should not be taken for granted. Often inexperienced window cleaners can cause extensive damage to windows because they do not know the proper techniques to ensure glass is cleaned safely. Aside from simply cleaning dust and dirt that is kicked up during the construction process, it also involves the removal of construction debris that includes substances such as paint, plaster, stucco and texture, cement, tape residue, and window manufacturer stickers. Safe removal of these knowledge and training, chemical use, and specific tools. Please contact us to let us know your needs. substances requires particular

Scroll to Top